Plans & pricing
One monthly plan, one calm home.
One monthly membership, included repair visits to spend on your home, and vetted Island engineers on standby. Monthly rolling — cancel any time from your account.
Membership
Pick the plan that fits your home
Every plan includes vetted, qualified engineers, fixed prices approved before work starts, and a 6-month workmanship guarantee.
HomeCare
The essentials, handled — repairs, coordination, parts at trade cost.
Or £274.89/year — 2 months free
- 2 repair visits a year — up to 60 minutes on site, use them for repairs or planned jobs
- Trades: plumbing, drainage, heating & boiler
- Parts at verified trade cost — supplier invoice shown, nothing added
- Use a visit as your annual plumbing & drainage inspection — your choice
- One point of contact for everything — we book, brief and chase
Join online in two minutes.
Complete
Whole-home peace of mind with a £35 callout on urgent visits.
Or £395.89/year — 2 months free
£35 callout on urgent visits · booked-in visits callout-free
- 3 repair visits a year — up to 60 minutes on site, use them for repairs or planned jobs
- All trades: plumbing, drainage, heating, boiler, electrical
- Parts at verified trade cost — supplier invoice shown, nothing added
- Use a visit as your annual home health inspection or boiler service — your choice
- Urgent response to our published triage targets
- One point of contact for everything — we book, brief and chase
Join online in two minutes.
Landlord
Every property handled. Compliance, tenants, changeovers — done.
Or £549.89/year per property — 2 months free
£35 callout on urgent visits · booked-in visits callout-free
- 3 repair visits a year — repairs, planned work, or changeover inspections
- All trades: plumbing, drainage, heating, boiler, electrical, gas
- Annual CP12 gas safety record — arranged, done, filed
- Smoke & CO alarm check and legionella risk assessment — completed and recorded at your annual gas visit
- Full compliance calendar: CP12, EICR, PAT, alarms — every deadline tracked, every certificate chased and filed
- EICR and PAT testing arranged at fixed member prices, booked before they're due
- Parts at verified trade cost — supplier invoice shown, nothing added
- Tenant-direct reporting and out-of-hours line — tenants call us, not you
- Spend-limit approvals — nothing beyond your limit without your say-so
- Digital compliance pack per property, year-end statement ready for your accountant
Join online in two minutes.
£49.99 per property, per month — set the number of properties at checkout.
60-day happiness promise — full refund if you haven't had a visit. 12-month minimum term after that.
The Everhouse Promise
Fixed and made good in one visit. And if our repair fails within six months, we come back and put it right — no charge, no visit used.
That's our name on the work — not just the visit.
What a repair visit is
One job. Up to 60 minutes on site. Fixed properly.
A repair visit is up to 60 minutes on site with one of our vetted local trades. Larger work is quoted transparently at a fixed price before anything goes ahead — and your included visits can be used for planned jobs and inspections, not just problems. Everyday consumables are included; parts are charged at verified trade cost with the supplier invoice shown.
Need us now? Urgent visits carry a £35 callout fee. Happy to wait a few days? Book it in and the callout's on us.
Something bigger, or fancy an upgrade rather than a repair? We'll quote it fairly at fixed prices — parts at trade cost, made good, same Promise. Beyond your included visits, additional boiler services are booked at a fixed member price (£85).
The Everhouse Promise
Fixed and made good in one visit. And if our repair fails within six months, we come back and put it right — no charge, no visit used.
That's our name on the work — not just the visit.
| Feature | HomeCare | Complete | LandlordLandlord per property |
|---|---|---|---|
| Monthly | £24.99 | £35.99 | £49.99 |
| Annual (2 months free) | £274.89 | £395.89 | £549.89 |
| Callout fee | £35 urgent · booked-in callout-free | £35 urgent · booked-in callout-free | £35 urgent · booked-in callout-free |
| Repair visits / year (up to 60 min on site) | 2 | 3 | 3 per property |
| Trades | Plumbing, Drainage, Heating | Plumbing, Drainage, Heating, Boiler, Electrical | Plumbing, Drainage, Heating, Boiler, Electrical, Gas Safety |
| Parts — supplier invoice shown, nothing added | |||
| Use a visit as an annual inspection | Plumbing & drainage | Home health or boiler service | Gas + compliance |
| Urgent response to published triage targets | |||
| Annual CP12 gas safety record (included) | |||
| EICR & PAT arranged at fixed member prices | |||
| Tenant-direct reporting & out-of-hours line | |||
| Digital compliance pack & year-end statement |
Where our responsibility starts and stops
Your side, their side
The same lines the utilities and industry providers use. If it's on the street side of your meter, stop valve or boundary, it belongs to the utility company — we'll point you to the right one.
Your side
Your home
Pipes, wiring, boiler, drains inside your boundary → Everhouse
Their side
Street / mains
Utility company's responsibility (Southern Water, SGN, DNO)
Water
We work on your private water system: from your internal stop tap (or the boundary stop valve on your side of the property line) through all internal pipework, tanks, taps and cylinders. Anything on the street side of your boundary or meter belongs to the water company (Southern Water on the Isle of Wight). If there's a leak on their side, we'll help you identify it, but it must be reported to and fixed by them. Their emergency line is free and they are legally responsible for it.
Gas
If you smell gas, call the National Gas Emergency line on 0800 111 999 immediately — before calling us. Our Gas Safe engineers work on your internal gas pipework, boiler and heating from your side of the gas meter onwards. The meter itself and everything street-side belongs to the gas network (SGN locally).
Electricity
The supply cable, main fuse and meter belong to your electricity network operator and supplier. Our NICEIC/NAPIT engineers work from your consumer unit onwards — circuits, sockets, switches, lighting and fixed wiring.
Drainage
We work on the private drains within your property boundary that serve only your home. Shared drains, lateral drains beyond your boundary, and public sewers are the water company's legal responsibility — even when the blockage affects your property. We'll tell you honestly which side of the line a problem sits on.
In plain English: If it's on the street side of your meter, stop valve or boundary, it isn't ours or yours to fix — it belongs to the utility company, and we'll point you to the right one.
Included / not included
No small print surprises
Written in plain English so nobody can say they weren't told.
Included in every plan
- One point of contact for every home issue — phone, app, online
- Vetted, insured, qualified engineers (Gas Safe for gas; NICEIC/NAPIT for electrics)
- Priority dispatch
- Fixed prices agreed before any work starts
- Parts at verified trade cost, zero markup — supplier invoice shown
- 6-month workmanship warranty on labour arranged through us
- Digital Home Record updated after every visit
Not included in any plan
Parts and materials as a plan benefit
Always charged at verified trade cost, invoice shown, approved by you first.
Appliances
Washing machines, dishwashers, ovens, fridges and other white goods, including their connections beyond the isolation valve.
Anything street-side of your meters or boundary
See the boundaries section — those belong to the utility company.
Pre-existing faults
Anything wrong before you joined, or reported within the 28-day waiting period.
Damage from misuse, DIY or third-party workmanship
We'll quote to put it right at member rates.
Blockages caused by inappropriate items
Wipes (including “flushable”), fat, nappies, sanitary products — cleared at member rates, not deducted from your visits.
Full installations and replacements
Quoted separately at fixed prices.
Making good and redecoration
We make everything safe and watertight; cosmetic reinstatement (plastering, tiling, decorating) is quotable but not included.
Shared systems serving more than one home
Communal heating, shared drains — the responsible party is the freeholder / management company / utility.
LPG, oil, solid-fuel and heat-pump systems
Welcome as members; work on these is quoted at member rates rather than included.
Boilers over 70kW or commercial-grade systems
Not part of any plan.
Homes used for business purposes
Unless on the Landlord plan.
Damage from extreme events
Flood, fire, storm, subsidence — that's what your home insurer is for. We'll happily do the repairs they pay for.
Read the full plan terms.
Membership terms
The rules of the club
- Billing
- Monthly rolling membership — cancel any time with effect from the end of your current billing month. Landlord plans can also be billed annually.
- Cooling-off
- 14 days from joining with a full refund, reduced proportionately if you've asked us to begin services in that window.
- Waiting period
- Repair visits become available from day 28, or immediately on inspection pass. Scheduled services bookable immediately.
- Visits ledger
- Visible in your portal at all times, reset on your membership anniversary — unused visits do not roll over. Extra visits available at your member rate when empty.
- Fair use
- Visits and dispatch targets assume domestic use. We may review membership where usage indicates commercial activity or repeated inappropriate-item blockages.
- Attendance fees
- Urgent visits carry a £35 callout fee. Booked-in visits are callout-free. Covers attendance and diagnosis; charged whether or not you proceed with quoted work.
- Missed appointments
- Engineer attends, no access, no notice → the visit still counts and the callout still applies.
- Failed payment
- Benefits pause after 14 days unpaid, reinstated immediately on payment. Membership is cancelled after 60 days unpaid.
- Emergencies we can't take
- Gas smell (0800 111 999), electrical fire (999), major flood risk to the street (Southern Water) — safety first, then call us for the repair.
- Price promise
- Your renewal price is your joining price, subject only to changes required by law, taxation or regulation.
Questions